Frequently Asked Questions

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You Have 30 Days From The Date Of Dispatch To Return An Item For An Exchange Or Refund. Please Note, Discounted Or Sale Items Must Be Exchanged Or Returned Within 14 Days.

Non-Returnable Items

A Product Will Only Be Accepted For Exchange Or Refund If It Is Returned Unworn, Undamaged, And In New Condition. All Body Piercing Items Are Dispatched In Clear Plastic Bags Sealed With A Tamper-Proof Label, Allowing Customers To View The Items While Still Using Our Returns Policy. However, We Will Not Exchange Or Refund Any Body Piercing Items If The Sealed Packaging Has Been Opened Or Tampered With. This Does Not Affect Your Statutory Rights. If An Item Has Been Engraved, We Cannot Offer An Exchange Or A Full Refund. We Will, However, Offer A 50% Refund.

Exchanges / Returns FAQ 

What If I Have Lost My Invoice? Don’t Worry If You Lose Your Invoice. You Can Still Return Your Item. Package Up The Item You Want To Return, Include Your Details And Order Number (Found In Our Emails Or In Your Online Account Order History), And Let Us Know If You Want An Exchange Or Refund.

How Long Does It Take To Process A Return? 

From Receipt Of Your Parcel, We Aim To Process Returns As Quickly As Possible, Usually Within 48 Hours. During Busy Periods, Please Allow Up To Seven Working Days For Processing.

Can I Exchange For A More Expensive Item? Yes, If The Replacement Item Is More Expensive, We Will Contact You For The Payment Difference.

What If The Item I Want In Exchange Is Out Of Stock? 

If We Do Not Have Your Desired Exchange Item In Stock, Our Customer Services Team Will Contact You Within 30 Days To Offer An Alternative Item Or A Full Refund.

How Long Will I Wait For A Refund? 

We Will Process Your Refund As Soon As Possible, Typically Within 48 Hours Of Receipt. We Will Email You To Confirm Receipt And Processing. Refunds Usually Appear In Your Account Within Five To Seven Working Days, Depending On Your Bank.

My Item Is Faulty And I Want To Return It. 

Goods Are Considered Faulty If They Are Received Damaged Or If A Manufacturing Fault Occurs Within 30 Days Of Purchase. Items Damaged Through Wear And Tear Are Not Considered Faulty. If You Believe Your Item Is Faulty, Please Contact Us For Instructions On Returning The Item For Repair Or Replacement Within The Warranty Period.

Cancelling Or Changing An Order 

Please Place Your Orders Carefully As We Cannot Make Changes Once Received. To Add Products, Place A New Order. If You Need To Change Your Delivery Address, Remove Items, Or Cancel The Order, Contact Our Customer Services Team Between 8:30am – 5:30pm, Monday To Friday (Except Bank Holidays).

Consumer Contracts Regulations 2023 

This Legislation Provides The Following Cancellation Rights When Buying Online Or By Phone: You Are Entitled To Cancel Your Contract No Later Than 14 Days After Receiving The Goods Or Services. 

Your Right To Return Products Does Not Apply To Goods Made To Your Specification (Special Orders), Clearly Personalised Or Engraved Items, Body Piercing Jewellery With Broken Packaging Seals (For Hygiene Reasons), Or Any Products With Broken Seals.